FAQs

All caviar products are perishable. Routine returns and exchanges are not accepted.

If an objectively documented problem is proven to be the responsibility of Angel’s Gift Caviar, we accept full responsibility. The customer may choose:

• A full refund, or
• A replacement of the affected product.

Angel’s Gift Caviar covers all applicable shipping and return-shipping expenses for confirmed company errors.

To file a claim, document the issue upon unboxing with photographs and video, including a photograph of the Fresh Tag, and preserve the product and original packaging for review. All claims must be made within 24 hours of receipt of shipment. To submit a claim, contact tk***********@***il.com or +1 301 828 6399 and state your order number.

Subjective taste dissatisfaction after consumption does not qualify as a return.

Being a raw product packed without any preservatives besides salt,  our caviar has a very limited shelf life. We recommend storing unopened tins of caviar in the coldest part of your fridge along with refrozen ice packs and consuming it within 1 week of delivery. Stored properly, unopened caviar will last up to 3 weeks. For your reference, please also check the best by date on the back side of each tin in your order.

 *Once the tin is opened, we highly recommend consuming it within 72 hours for the best flavor and texture.

Ideally caviar should be stored at 26/34F (-2/4C) degrees Fahrenheit. Home refrigerators tend to reach 36 degrees Fahrenheit which is why we recommend refreezing and storing the ice packs with the tins in the fridge.

*Please note that we do not recommend freezing the caviar itself.

Due to courier limitations, we are unable to ship packages for delivery on the following holidays or the day after: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

For any special requests for Saturday delivery, we encourage customers to contact Angel’s Gift Caviar at tk***********@***il.com Please note that not all addresses have Saturday Delivery option available. You can email us prior to placing your order on Friday, and we will check your exact delivery address.