Angel’s Gift guarantees that all products are fully examined and are fresh prior to shipment.

Customers should examine all shipments immediately upon arrival. Credit will not be granted if unsatisfactory items are discarded or partially consumed. Please keep all packaging intact for returns. All claims must be made within 24 hours of receipt of shipment at tk.angelsgift@gmail.com  and must include your order number, photos (including the photo of the Fresh Tag), and the issue immediately. 

 We do not accept responsibility or provide refunds on any perishable item(s) not collected at the time of arrival, left out of refrigeration once they were delivered, or due to negligence and lack of care. Generally, all sales on any perishable items (caviar) are final with no refunds. However Angel’s Gift Caviar understands that sometimes there are special circumstances and will do our part to ensure our clients are satisfied.

Being a raw product packed without any preservatives besides salt,  our caviar has a very limited shelf life. We recommend storing unopened tins of caviar in the coldest part of your fridge along with refrozen ice packs and consuming it within 1 week of delivery. Stored properly, unopened caviar will last up to 3 weeks. For your reference, please also check the best by date on the back side of each tin in your order.

 *Once the tin is opened, we highly recommend consuming it within 72 hours for the best flavor and texture.

Ideally caviar should be stored at 26/34F (-2/4C) degrees Fahrenheit. Home refrigerators tend to reach 36 degrees Fahrenheit which is why we recommend refreezing and storing the ice packs with the tins in the fridge.

*Please note that we do not recommend freezing the caviar itself.

Due to courier limitations, we are unable to ship packages for delivery on the following holidays or the day after: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

For any special requests for Saturday delivery, we encourage customers to contact Angel’s Gift Caviar at tk.angelsgift@gmail.com Please note that not all addresses have Saturday Delivery option available. You can email us prior to placing your order on Friday, and we will check your exact delivery address.